Dispute Evidence Review
We organize and validate your proof of purchase, receipts, and customer communications to ensure every piece of evidence is strong and ready for submission.
Dispute Response Package
We prepare a structured, professional package that your payment processor can submit directly, ensuring your defense is presented clearly and effectively.
Prevention Strategy
We identify weak points in your documentation and provide actionable recommendations to improve your checkout flow and reduce future dispute risk.
Merchant Support
We provide ongoing guidance and support to help you manage your chargebacks efficiently and maintain a healthy relationship with your payment partners.
Master Chargeback Risk
We empower small business owners to navigate the complexities of payment disputes without a dedicated fraud team. Our consulting services focus on organizing evidence and building stronger response packages.
By identifying weak points in documentation and improving your response process, we help you protect your revenue and build a more resilient business foundation.
How It Works
Our step-by-step approach ensures your business is prepared for any chargeback challenge.
01
Book a Consultation
Start by scheduling a one-time health check to review your current dispute history and payment flow.
02
Share Details Securely
Upload your chargeback records and documentation to our secure portal for a comprehensive audit.
03
Review & Action Plan
Receive a detailed readiness report with specific recommendations to strengthen your response strategy.
04
Submit Stronger Evidence
Organize and submit a structured dispute package through your payment processor or merchant portal.
05
Improve Policies
Refine your refund and cancellation policies to reduce future disputes and protect your revenue.
Health Check Checklist
Current Chargeback Volume & Reasons
Payment Processor & Merchant Portal Process
Receipts and Proof of Purchase
Customer Communication Records
Shipping, Delivery, or Service Completion Proof
Refund, Cancellation, and Terms Policies
Fraud Prevention & Order Verification Process
Documentation Gaps & Next-Step Recommendations
Common Questions
Can you guarantee that I will win a chargeback?
No, outcomes are decided by the bank or card network. However, we help improve evidence quality and response readiness to maximize your chances of a successful outcome.
Do you log into my payment portal?
Access should be handled securely and only with client permission. We typically recommend that you upload or export your documents for our secure review.
What businesses do you help?
We support a wide range of businesses including eCommerce, service providers, salons/spas, contractors, beauty businesses, digital products, and subscription businesses.
What documents are useful?
Useful documents include receipts, invoices, proof of delivery, signed agreements, customer messages, refund policy, terms, and service completion proof.
Is this legal advice?
No, Dispute IQ provides operational and documentation support. We do not provide legal advice or represent any client in a legal proceeding.
Expert Chargeback Solutions
We provide the operational and documentation support small businesses need to defend against payment disputes and protect their revenue.
Ongoing Management
Monthly support for businesses with recurring disputes, providing continuous tracking and documentation organization.